Customer Service

We are here to help please don’t hesitate to ask. !!

We provide a first class customer service and you can rest assured you will be provided with excellent after sales care. The below policies are designed to provide clarity whilst dealing with you.

Full product information and step by step video's are available and will be sent to you upon request. 

Manufacturer’s Warranty

The Power Wheel comes with a 6 month Manufacturers Warranty which covers defective parts. If you need to claim please contact Bamboo Family Co Limited and we will help diagnose the problem and liaise with the factory to resolve the problem to your satisfaction and offer advice on fitting the parts etc.

​Return and Refund Policy

​Returns accepted within 30 days of deliver if returned in the original packaging and packed to the same standard as when the goods were received. Customer to pay all postage costs. Bamboo Family Co Limited will arrange and book the courier to collect the goods. Please contact Bamboo Family Co Limited if you require to return any goods.

Bamboo Family Co Limited will process a refund upon receipt of the goods. We reserve the right to charge a 10% returns fee subject to inspection of the returns in full. A refund will be made within 2 weeks of the goods arriving at our warehouse.